Our Return & Exchange Policies
These items are eligible for return or exchange within (30 days) of delivery. However, these items need to be unworn with the tags still attached to qualify for a refund or exchange.
Clothing purchased during sale events are eligible for exchange only, and they must be exchanged during the required time frame (30 days). These items need to be unworn with the tags still attached to qualify for exchange. Underwear, lingerie and accessories are final sale.
Underwear & Lingerie
All our underwear and lingerie items are final sale and not eligible for refund or exchange. For hygienic reasons, underwear and lingerie cannot be accepted.
The following are not eligible for return or exchange.
Accessories (regardless of packaging being sealed/unsealed)
Free gifts or promotional items with retail value
Original shipping fees
Items purchased from a third-party seller
Common Returns Questions
Is it easy to exchange items?
Totally. Once you confirm your email, it’s as easy as printing your pre-paid shipping label and sending your item(s) back.
How soon will I receive my store credit?
As soon as our team gets your return, you’ll get your store credit or refund within 10 days.
Can I return for a refund?
Yes, all returnable items purchased through our website can be returned for a full refund. It will be issued to your original payment method, minus shipping costs.
Which items are returnable?
For a breakdown of which items qualify for exchange and refund, please see our Return & Exchange Policies.
Can you clarify shipping costs?
We’ll cover all return shipping fees. Outbound shipping from our warehouse is not covered, including exchange orders.
What if I have more questions?
To see more frequently asked questions, you can check out our F.A.Q. page here or, send us an email at firstname.lastname@example.org